Troubleshooting
Find solutions to common issues and get help with technical problems. Quick fixes and detailed troubleshooting guides.
Troubleshooting Guide
Having trouble? Find quick solutions to common issues or learn how to resolve technical problems step by step.
Try searching for: "export", "upload", "colors", "account", "payment"
Common Issues & Solutions
Colors look different after export
Solution: Check color profile settings in your design application
Can't upload large images
Solution: Resize images to under 10MB or use supported formats (JPG, PNG, WebP)
Palette won't save
Solution: Clear browser cache and cookies, then try again
Export file won't open in design tool
Solution: Verify format compatibility and try re-exporting with different settings
Website loads slowly
Solution: Check internet connection, clear browser cache, or try incognito mode
Can't access Pro features
Solution: Verify subscription status and refresh browser page
Step-by-Step Troubleshooting
Identify the Problem
Note exactly what happens and when the issue occurs
Try Basic Fixes
Refresh page, clear cache, or try a different browser
Check System Requirements
Ensure your browser and device meet minimum requirements
Contact Support
If issue persists, reach out with detailed information
System Requirements
Browser
- Chrome 90+
- Firefox 88+
- Safari 14+
- Edge 90+
JavaScript
- Must be enabled
- No ad blockers interfering
- Cookies allowed
Internet
- Stable connection
- Minimum 1 Mbps
- No proxy restrictions